Tel: 01277 514865
If we don’t answer your call, it’s because we are treating clients. Just leave your name and number and we will call you back just as soon as we can.
Arrival of appointment
Please arrive at least 5 minutes in advance of your treatment, to allow yourself a few minutes to relax and have a drink. Please note that late arrival will result in a reduction of treatment time.
If you are visiting us for the first time, please arrive 10 minutes before your treatment time, to allow you sufficient time to complete a confidential medical questionnaire. It is important that we are kept informed of any health conditions, allergies or injuries which could affect your choice of treatment.
For health and safety reasons and to maintain an atmosphere of relaxation and tranquillity to all of our clients, including yourself, we are unable to accommodate children in our salon.
We at Beauty 88 are committed to providing a high-quality service to all our clients. We are very keen to hear of any situations where we have fallen short of both your expectations and the expectations set by the salon so that we can continue to improve our standards and service to all our clients.
Below is the process our therapists have to follow to deal with any such issues.
In the first instance any complaint, no matter how small, must be raised with the manager (either directly, or via the therapist) within 72 hours of your original appointment.
We will always try to rectify any issue in the salon immediately because our aim is to ensure you get the experience you wanted, but if you are still unhappy with the service provided and wish to continue with the complaint, it would need to be put in writing to:
Customer Complaints, Beauty 88 Limited, 88 High Street, Ingatestone, Essex, CM4 9DW
Alternatively, it can be emailed to firstname.lastname@example.org
We also encourage anyone who has been dissatisfied with our service in any way to let us know so that we can continue to improve.