Tel: 01277 514865
You may find that from time to time we are unable to answer your telephone call, this will be because we are with clients.
If this does happen, then please leave your name, telephone number, and message as to what treatments you would like to book and when and we shall return your call as quickly as possible.
Arrival of appointment
Please arrive at least 5-10 minutes ahead of your appointment time, to allow yourself a few minutes to relax and have a drink.
If you are visiting us for the first time, please arrive 15 minutes before your treatment time, to allow you sufficient time to complete a confidential medical questionnaire.
For health and safety reasons and to maintain an atmosphere of relaxation and tranquillity to all of our clients, including yourself, we are unable to accommodate children in our salon.
We at Beauty 88 are committed to providing a high-quality service to all our clients. We are very keen to hear of any situations where we have fallen short of both your expectations and the expectations set by the salon so that we can continue to improve our standards and service to all our clients.
Below is the process our therapists have to follow to deal with any such issues.
In the first instance any complaint, no matter how small, must be raised with the manager (either directly, or via the therapist) within 72 hours of your original appointment.
We will always try to rectify any issue in the salon immediately because our aim is to ensure you get the experience you wanted, but if you are still unhappy with the service provided and wish to continue with the complaint, it would need to be put in writing to:
Customer Complaints, Beauty 88 Limited, 88 High Street, Ingatestone, Essex, CM4 9DW
Alternatively, it can be emailed to firstname.lastname@example.org
We also encourage anyone who has been dissatisfied with our service in any way to let us know so that we can continue to improve.